Maintenance & Support
We're Here to Help You Design
Welcome to xCAD Technologies Support. Find help with xCAD 3D CAD software and X3D HLD home and landscape design products, from installation and licensing to product features and technical questions.
Contact Technical Support Browse Support OptionsHow Can We Help?
Choose the support area that best matches your question so you can find the right information more easily.
Installation & Setup
Get help with installing your software, checking system requirements, and preparing your computer for the first launch.
Ask about installation →License & Activation
Need help with a license key, activation message, or license-related question? Contact our support team with your product details.
Get licensing help →CAD & Design Questions
Ask about drafting, dimensions, 3D modeling, floor planning, interior design, or other tools included with your edition.
Ask a product question →Files & Compatibility
Need help opening, importing, exporting, or sharing project files? Tell us the file format and software version involved.
Ask about file compatibility →Orders & Purchases
For order confirmations, purchase questions, invoices, or product selection, contact our team with your order reference where applicable.
Contact sales →General Assistance
Not sure where to start? Send us your question and we will help direct it to the appropriate team.
Get assistance →Choose Your Product
xCAD 3D
Support for technical CAD drafting and design workflows.
- 2D drafting and editing questions
- 3D modeling and design workflows
- Dimensions, layers, and annotations
- File import and export questions
- Installation and license assistance
X3D HLD
Support for home, interior, and landscape design workflows.
- Floor plan and room layout questions
- Furniture and object placement
- Kitchen and bathroom planning
- Landscape and garden design questions
- 3D viewing and rendering assistance
Help Us Resolve Your Issue Faster
Including a few details in your support request helps us understand the problem and provide more relevant guidance.
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Identify your product.
Tell us whether you use xCAD 3D or X3D HLD, including the edition and version if known. -
Describe the issue.
Explain what you were trying to do, what happened, and what you expected to happen instead. -
Include relevant details.
Provide your operating system, the file format involved, and the exact error message if one appears. -
Attach helpful evidence.
If appropriate, include a screenshot or a small sample file with sensitive information removed. -
Include purchase information when relevant.
For order or activation questions, include your order number or other requested reference. Never email your password or payment-card details.
Support FAQs
How do I contact xCAD Technologies Support?
Email support@xcadtechnologies.com. Include your product name, version, and a description of the issue so the team can understand your request.
Where can I get help with a purchase or order?
For purchase and sales questions, email sales@xcadtechnologies.com. Include your order reference if you already placed an order.
What if my license key does not work?
Check that the key matches the product and edition you installed, and follow the supplied activation instructions. If the issue continues, email support with the error message and purchase reference. Do not post your license key publicly.
Can support help me open an existing CAD or home design file?
We can help investigate compatibility questions. Tell us the source program, file extension, product edition, and any error message. File support can depend on the format and version.
Can I get help choosing a product or edition?
Yes. Contact sales@xcadtechnologies.com and describe your project, preferred operating system, and the features you need. The team can help you review available product options.
How long does it take to receive a support response?
Response times can vary depending on request volume, complexity, and working hours. If your purchase documentation specifies a support schedule or service commitment, refer to those terms.
Does support provide remote access to my computer?
Do not assume remote access is available. If a support representative proposes a remote session, verify the request and follow only the official instructions. Never share passwords or one-time security codes.
Where can I find tutorials and product documentation?
Check the documentation supplied with your software and the learning resources linked from the official product website. You can also contact support to ask which resources apply to your edition.
Contact Our Team
Technical Support
For product usage, installation, troubleshooting, and license assistance.
Sales & Orders
For product information, purchase enquiries, and order-related questions.
Online Enquiries
Send a message through our website and include the product or order details relevant to your enquiry.
Support hours and response commitments should be confirmed against your current service policy before publishing them on this page.
Need More Help?
Our team can help you find the right support route for xCAD 3D and X3D HLD. Send us your question with the relevant product details.
Email Technical Support Contact Sales